High-tech and comprehensive after-sales service is the key to Forel's success

10.10.20232 minutes
Photo: Forel Press Service

Forel is an official dealer of Forel, an Italian manufacturer of glass processing and insulating glass making equipment in Russia, Central Asia and Transcaucasia.

Forel's office in Russia opened 10 years ago, and in that time the number of customers working with Forel has expanded considerably. Forel's technology is designed for the production of complex glass products with maximum automation and excellent quality. Customers appreciate Forel's service approach: the company trains the customer's technicians to handle complex robotic equipment, use various options, periodically check the equipment, and work with the machines in an optimal manner.

“We provide our customers with professional after-sale service, training for the customer's operators and supplying the necessary production tools,” say the company's representatives. “In turn, we provide continuous in-house training for our employees, regularly upgrade their qualifications, and pay special attention to after-sales service. Our service team quickly and efficiently provides technical support to customers both on site and remotely.”

Thanks to the remote control system, Forel specialists help customers to troubleshoot problems and offer the best possible solutions.

At Mir Stekla 2023, Forel will highlight new technologies and developments of the glass processing plant, which were presented at last year's international shows Vitrum 2021, Glasstec 2022 and Eurasia Glass 2022.

A complete Forel catalogue will also be available at the company's stand.

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